Legal information — Perkstream (Australia)
This page summarises our legal terms, consumer rights under Australian Consumer Law (ACL), liability, refunds and dispute resolution. It complements our full Privacy Policy available on the Privacy page.
Terms of Service
These terms govern bookings and services provided by Perkstream for event floristry across Australia.
Privacy & data handling (summary)
We collect minimal personal information needed to provide services: contact details, delivery addresses, event dates and billing information. For full details, see our Privacy Policy.
- Purpose: order fulfilment, invoicing, and communications
- Retention: retained as required for tax and warranty purposes; otherwise deleted on request
- Sharing: third-party suppliers for delivery/venue setup; processors are bound by confidentiality
Your rights include access, correction and complaint to our privacy officer. Visit Privacy Policy for processes and contact details.
Consumer guarantees & refunds — Australian Consumer Law
Perkstream complies with the Australian Consumer Law (ACL). Under the ACL, there are guarantees that services will be provided with due care and skill and within a reasonable time.
When you may be entitled to a remedy
- If a service is not supplied with due care and skill, you may request re-supply or a refund.
- Minor problems may allow us to remedy the service; major failures may entitle you to a refund.
- Damage caused by client-supplied items or venue restrictions may not be covered.
For independent advice on ACL rights, contact the Australian Competition & Consumer Commission (ACCC) or your state fair trading office.
Complaints, dispute resolution & external bodies
If you have a complaint about our services:
- Contact Perkstream at Perkstream@outlook.com or call +61 47 329 58 17 with full details.
- We aim to acknowledge and respond within 5 business days and resolve within 30 days where practicable.
- If unresolved, you may seek external assistance: ACCC (https://www.accc.gov.au) or your state fair trading agency (e.g., NSW Fair Trading).
We encourage early contact so we can assess and offer a practical remedy.
Legal notices, jurisdiction & intellectual property
Perkstream ABN: 18 274 936 512. All services provided from New South Wales, Australia. These terms are governed by the laws of NSW and Australia to the extent permitted by law.
Copyright in website content, images and designs is owned by Perkstream unless otherwise stated. You may not reproduce our materials without permission.
Effective date: 1 January 2026. We may update these terms; significant changes will be published here.
